SpringhillMedicalGroup Contact: Phone Number, Fax, Locations, and How to Reach Them Fast in 2026

Springhill Medical Group operates two multispecialty clinics in Northern California’s East Bay, serving adult patients in Pittsburg and Brentwood. The group covers Internal Medicine, Cardiology, Endocrinology, and Pulmonary/Critical Care, making it a primary destination for both routine and specialized care in Contra Costa County.

Getting through to the right department quickly can make a real difference when you’re managing a chronic condition, need a referral, or are sorting out insurance before an appointment. This guide consolidates every contact channel, location detail, and timing strategy so you spend less time waiting and more time getting answers.

Springhill Medical Group Phone Number and Fax (Verified 2026)

The main phone number for Springhill Medical Group is (925) 432-3318. This line routes to both the Pittsburg and Brentwood clinics and handles scheduling, insurance inquiries, and general patient questions. The fax number is (925) 432-0886.

Both clinic locations share the same phone line. When you call, telling the receptionist which location you’re associated with helps them route your call to the correct medical assistant or department without transfer delays.

The fax line is used primarily for provider-to-provider communication: specialist referrals, medical records transfers, and prior authorization requests from insurance companies. Patients sending records from outside providers should use (925) 432-0886 and confirm receipt with a follow-up call.

For patient portal technical issues, a separate support line is available: 1-888-965-8588. This number connects to portal tech support and is distinct from clinical scheduling, so use it only for login problems, portal access errors, or MyHillChart account issues.

Springhill Medical Group Locations: Pittsburg and Brentwood

Springhill Medical Group has two clinic locations: 2220 Gladstone Drive, Suite 3, Pittsburg, CA 94565 and 2400 Balfour Road, Suite 306, Brentwood, CA 94513. Both are open Monday through Friday, 8:30 AM to 5:30 PM, with a lunch closure from 12:30 PM to 1:30 PM.

Detail	Pittsburg Clinic	Brentwood Clinic
Address	2220 Gladstone Drive, Suite 3, Pittsburg, CA 94565	2400 Balfour Road, Suite 306, Brentwood, CA 94513
Phone	(925) 432-3318	(925) 432-3318
Fax	(925) 432-0886	(925) 432-0886
Hours	Mon–Fri, 8:30 AM – 5:30 PM	Mon–Fri, 8:30 AM – 5:30 PM
Lunch Closure	12:30 PM – 1:30 PM	12:30 PM – 1:30 PM
Weekend	Closed	Closed

The Pittsburg clinic on Gladstone Drive sits in a medical office building close to Highway 4, making it accessible from Antioch, Bay Point, and Concord. The Brentwood clinic on Balfour Road serves patients from eastern Contra Costa communities including Discovery Bay, Oakley, and Byron.

Neither location has weekend hours. Patients needing same-day urgent care outside business hours should consider affiliated urgent care centers or the John Muir Health network, which Springhill Medical Group works alongside for hospital-level services.

How to Contact Springhill Medical Group: All Available Channels

Springhill Medical Group can be reached by phone at (925) 432-3318, through the MyHillChart patient portal at myhillchart.com, by fax at (925) 432-0886 for records and referrals, or in person at either clinic during business hours.

Phone remains the fastest route for anything time-sensitive. Scheduling a new appointment, requesting an urgent callback from a provider, or clarifying a test result all move faster over the phone than through the portal. Having your insurance card, date of birth, and any referral numbers ready before calling reduces hold time significantly.

The MyHillChart patient portal handles non-urgent requests around the clock. Prescription refill requests, lab result reviews, appointment confirmations, and messages to your care team all process through myhillchart.com. The clinical team typically responds to portal messages within one business day. Patients who prefer to avoid phone queues find this channel effective for low-urgency tasks.

In-person visits to the front desk work well for administrative matters: updating insurance information, completing new patient forms, paying a balance, or picking up referral paperwork. Calling ahead before walking in is always advisable, since some administrative staff may be out of the office.

Best Times to Call Springhill Medical Group

The optimal window to call Springhill Medical Group is Tuesday through Thursday, between 2:00 PM and 4:00 PM. Monday mornings and the 12:30 PM to 1:30 PM lunch period across all weekdays produce the longest hold times.

Monday mornings generate high call volume from patients who need same-week appointments or have questions from weekend symptom changes. Calling after Tuesday morning typically connects faster. The staff lunch window from 12:30 to 1:30 PM is another consistent bottleneck as fewer representatives are available to take calls.

New patients should allow extra time during their first call. The intake coordinator will ask about medical history, insurance coverage, and the reason for the visit before scheduling. Having a list of current medications and any prior specialist reports available during this call speeds up the process.

Insurance Plans Accepted at Springhill Medical Group

Springhill Medical Group accepts Medicare, most major PPO plans, and HMOs through Hill Physicians Medical Group. Plans include Aetna HMO and PPO, Blue Shield, Anthem Blue Cross, and others. Always verify coverage directly with the clinic before booking.

The group participates in Hill Physicians Medical Group, one of the larger independent physician associations in the Bay Area. Patients enrolled in HMO plans through Hill Physicians can access Springhill Medical Group as an in-network provider. Medicare patients are accepted at both locations, though it’s worth confirming individual provider participation when booking with a specific doctor.

Medi-Cal participation varies by individual provider within the group. The front desk can confirm which physicians accept Medi-Cal during a pre-appointment call. Patients with employer-sponsored PPO coverage through major carriers including United Healthcare, Cigna, and Covered California plans should also verify network status, as contracts are subject to annual changes.

Online Appointment Requests and Patient Portal Access

Appointments can be requested online through Phreesia, Springhill Medical Group’s appointment scheduling platform. Patients access the portal and manage their records through MyHillChart at myhillchart.com.

The online appointment request form is hosted through Phreesia and accessible from the Springhill Medical Group website. First-time users complete a brief intake form before selecting a provider and time slot. The system routes the request to the appropriate clinic, and staff confirm the appointment by phone or portal message within one business day.

MyHillChart is integrated with the John Muir Health network, meaning patients who also receive care at John Muir-affiliated facilities can view coordinated records in one place. Connecting accounts requires a one-time verification step through the portal’s account linking feature. Portal tech support is available at 1-888-965-8588 for any login or access issues.

Telehealth appointments are also available for established patients. The telehealth option suits follow-up visits, medication management, and minor concern consultations. Patients schedule telehealth sessions through the same phone line and confirm the video platform link via the portal before the appointment date.

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Managing healthcare contact details is one part of a broader approach to staying on top of your health, and knowing what to expect from a specialist group is something we covered in depth in our guide on navigating serious health news and what public coverage often misses. Understanding how medical systems work helps patients advocate for themselves more effectively.

Staying organized around appointments, records, and provider relationships connects to the kind of proactive health management outlined in our guide to finding local health and food resources by city, which covers how urban access shapes the decisions people make about care and lifestyle. Patients who know their options navigate both better.

For anyone balancing multiple providers across a specialist group like Springhill Medical, keeping a personal health file with visit summaries, lab results, and prescription records simplifies every interaction, a habit worth building early according to patient advocacy resources like those from the 2026 lifestyle management guide covering health systems and daily routines.